Client Manager

at WPA Intelligence

Location Washington, DC
Date posted March 1, 2018
Category Agency
Job Type Full time
Political Affiliation Republican


The Role

Our accounts team is looking for Client Managers would work directly with WPAi’s Senior team to assist our clients – who range from top Republican running for elected office to corporate interests and public affairs.  WPAi’s Client Strategists will engage with our accounts team to play a critical role in the management of the development and delivery of research projects, which would include survey research, focus groups and predictive modeling/analytics.  Requirements are an enjoyment and desire to work in the political space, detail oriented, must feel comfortable in a fast paced, fun and rewarding work environment where there will be a great opportunity to grow. 


  • Coordinate technical presentations and proposals with WPAi staff to deliver winning solutions that meet the customer’s needs
  • Maintain close partnerships with WPAi customers, ensuring WPAi is always considered a trusted partner
  • Maintain a deep understanding of the polling and data analytics space, especially as it pertains to our target markets
  • Serve as trusted advisor to customers and identify market changes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help accounts team up-sell or cross-sell services and products
  • Alerting the sales team to opportunities for further sales within key clients.
  • Attending meetings with clients to build relationships with existing accounts.
  • Escalating and resolving areas of concern as raised by clients.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Minimum Qualifications:

  • Strong understanding of, appreciation for, and interest in the application of polling and data science in the nonprofit, private, advocacy, and political sectors
  • Ability to self-manage and deal with the ambiguity that comes with a successful, growth-stage company
  • Strong relationship-building, interpersonal, and organizational skills
  • Skilled at cross-functional navigation and team-based execution
  • Strong interpersonal and communication skills and an ability to build rapport with customers.
  • Hardworking with a strong work ethic.
  • Superb writing skills and attention to detail